Customer care
Privacy Policy
Himal Leaf uses the information you provide to respond to enquiries, arrange orders, review feedback and manage newsletter or Tea Club interest registrations.
What we collect
Forms may collect your name, email, phone, business details, preferences and message. Submissions are securely stored for Himal Leaf to follow up. Wholesale enquiries and reviews are not automatically added to marketing lists.
Your shopping bag is stored in your browser. Stripe handles payment information on its checkout; card details are not entered on this website. See Stripe’s privacy policy.
Email preferences
Marketing signup requires your consent. You can stop newsletter emails, Tea Club launch updates or both on our email preferences page, or by contacting us. We keep a record of your consent and unsubscribe request. Tea Club interest registration does not authorise recurring charges.
Reviews
Your public name, rating and review may be published after moderation. Your email and order reference are kept private.
Optional analytics
Where enabled and accepted, Google Analytics helps us understand page visits and shopping actions. We do not send form fields or contact details in analytics events. You can change your choice using Cookie preferences in the footer. Essential shopping functions do not require optional analytics.
Your information
We use service providers for hosting and payments. Contact us to request access, correction, removal of information or to ask about privacy. We retain information as needed to handle your enquiry or order and applicable record-keeping obligations.
Chat
The tea bot gives preset answers. Its conversation stays on the page and clears on reload.
WhatsApp opens an external service. Its privacy terms apply when you choose to contact us there.
Contact us
kthapaliya03@gmail.com
0452 116 343
Himal Leaf · Glenroy, VIC 3046, Australia